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EXXON MOBIL (Singapore) Hany Constantin, Manager Regional HR AP Paula Marcondes, ACT Training International, conducted two separate training programs for ExxonMobil in the year 2001. The first one targeted a group of staff assistants with focus on enhancing their understanding of business etiquette and essential rules of professional behavior. The second one targeted the human resources team in Singapore with emphasis on customer service. The feedback from the participants in both sessions was unanimously positive. All benefited from the content of the sessions and enjoyed Paula’s delivery style. Paula researches each mandate she is entrusted with in a professional and well thought-out manner. She customizes her training material to suit her audience needs thus maximizing the returns from the session. Paula is a vivacious and enthusiastic public speaker, she manages to keep her audience energized and captivated throughout the training session. Her professionalism and commitment to a quality service makes her a valued partner in training.

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