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HOUSING AND DEVELOPMENT BOARD (Singapore) Irene Siah Human Resource Executive Ms. Paula Marcondes has conducted 8 runs of Write E-Mail for Housing and Development Board from June 2001 to January 2002. The trainer was well-versed in the topic and has an unique style of presenting the subtlety of writing and managing e-mails effectively and interestingly. From the participants’ feedback, they have not only learnt the basic rules for writing positive e-mails, they were also made aware of the e-mail traps that could block communication channels and destroy relationships. Participants have also commended both the trainers for their clear explanations and the comprehensive course materials. Games played in class to reinforce learning points were particularly useful. Interaction and energy levels for the classes were high. I will not hesitate to recommend ACT Training International to any organization who are looking for committed and dedicated trainers as Paula.