bl_services_02  EFFECTIVE COMMUNICATION and  INTERPERSONAL SKILLS

Enhance your ability to operate within complex organizations (especially highly "matrixsized" ones), to reduce conflict and to increase participation or assistance in obtaining information or completing tasks.
(1 to 2 days)

    DAY 1
Introduction and Creating The Context
  Principals of Effective Communication and Interpersonal Success
  Video Role-play - Personal Impact and Interpersonal Awareness
Self-Awareness and Behavioral Styles
  Communicating Consciously Verbally & Non-Verbally
  Video Role-play Review - Personal Impact and Interpersonal Awareness
  Intercultural Communication - Exploring Basic Concepts and Case Studies
  Skill Practice Session - Video Role-play & Review
    DAY 2
  Accelerated Review of Day 1
  Video Role-play – Building Rapport
  Developing Emotional Competence to Increase Interpersonal Influence - The Six Sconds EQ Model (Copyright 6 Seconds)
  • Know Yourself
  • Choose Yourself
  • Give Yourself
  Video Role-play Review
  Influencing and Managing Conflict
  Skill Practice Session - Video Role-play & Review
  Personal Development Plan
     
bl_services_02  PERSONAL and INTERPERSONAL  EFFECTIVENESS

"Our results are a reflection of our beliefs."
~ Anonymous ~

Professional success doesn't depend only on the quality of our technical skills and on the extent of our know-how. In fact, we all know that personal and professional success and fulfillment depends a lot more on our ability to relate effectively with others.
(1 to 2 days)

My Core Values - How Do "I" Want To Be Perceived?
Our Core Values - How Do "WE" Want To Be Perceived?
Walking The Talk - Translating Core Values Into Behaviors
Non-verbal Communication
Your Focus - Opportunities or Obstacles - We use the QO2 TM profile as a platform.
Goal-setting and Time Management
Problem-solving and Innovation
Mood Induction and Emotional Management
Contingency Planning and Managing Expectations
Your Time-Line Focus
bl_services_02  INTERPERSONAL COMMUNICATION SKILLS

Enhance your ability to communication with clarity, impact and rapport and to be better deal with the unexpected.
(1 to 2 days)

Learning Needs and Methodology
Video Self-assessment - The Benchmark
Projecting a Positive Image - The 3 Vs of Communication
  • VOCAL - Vocal Qualities (Tone, Volume, Pace, Pitch, Flow, Emphasis, Accent, Enunciation)
  • VERBAL - Influential Language
  • VISUAL - Body Language, Grooming
Basic Business Etiquette Tips (The Hand Shake, Greetings, making Introductions, Small Talk, Meeting Etiquette and Telephone Etiquette)
Video Self-assessment Review
Audience Adaptation
Planning and Preparing
Video Self-assessment Review
bl_services_02  INTERCULTURAL COMMUNICATION SKILLS

In the multicultural business world of today, mastering intercultural communication skills is essential for success. Depending on how you approach your intercultural communication, it may bring you closer or push you away from your counterparts forever. We customize intercultural communication skills programs to suit your specific business needs.
(1 to 2 days)

Intercultural Communication – Country Specific
  Business Culture – Country Specific
  Intercultural Management Skills
  Intercultural Negotiation Skills
  Intercultural Selling Skills
     
bl_services_02  READING BODY LANGUAGE

Learn how to “speak” and “listen” to the most universal language of all – body language.
(1 day)

Introduction and Creating The Context
  Personal Impact - Video Role-play
  Body Language, Gestures and Facial Expressions
  Video Role-play Review
  Vocal Qualities
  Understanding the Motivations Behind The Behaviors – The Psychology of Nonverbal Communication
  Final Video Role-play & Review