EFFECTIVE COMMUNICATION and  INTERPERSONAL SKILLS Enhance your ability to operate within complex organizations (especially highly "matrixsized" ones), to reduce conflict and to increase participation or assistance in obtaining information or completing tasks. (1 to 2 days)     DAY 1 Introduction and Creating The Context   Principals of Effective Communication and Interpersonal Success   Video Role-play - Personal Impact and Interpersonal Awareness Self-Awareness and Behavioral Styles   Communicating Consciously Verbally & Non-Verbally   Video Role-play Review - Personal Impact and Interpersonal Awareness   Intercultural Communication - Exploring Basic Concepts and Case Studies   Skill Practice Session - Video Role-play & Review     DAY 2   Accelerated Review of Day 1   Video Role-play – Building Rapport   Developing Emotional Competence to Increase Interpersonal Influence - The Six Sconds EQ Model (Copyright 6 Seconds) Know Yourself Choose Yourself Give Yourself   Video Role-play Review   Influencing and Managing Conflict   Skill Practice Session - Video Role-play & Review   Personal Development Plan        PERSONAL and INTERPERSONAL  EFFECTIVENESS "Our results are a reflection of our beliefs." ~ Anonymous ~ Professional success doesn't depend only on the quality of our technical skills and on the extent of our know-how. In fact, we all know that personal and professional success and fulfillment depends a lot more on our ability to relate effectively with others. (1 to 2 days) My Core Values - How Do "I" Want To Be Perceived? Our Core Values - How Do "WE" Want To Be Perceived? Walking The Talk - Translating Core Values Into Behaviors Non-verbal Communication Your Focus - Opportunities or Obstacles - We use the QO2 TM profile as a platform. Goal-setting and Time Management Problem-solving and Innovation Mood Induction and Emotional Management Contingency Planning and Managing Expectations Your Time-Line Focus  INTERPERSONAL COMMUNICATION SKILLS Enhance your ability to communication with clarity, impact and rapport and to be better deal with the unexpected. (1 to 2 days) Learning Needs and Methodology Video Self-assessment - The Benchmark Projecting a Positive Image - The 3 Vs of Communication VOCAL - Vocal Qualities (Tone, Volume, Pace, Pitch, Flow, Emphasis, Accent, Enunciation) VERBAL - Influential Language VISUAL - Body Language, Grooming Basic Business Etiquette Tips (The Hand Shake, Greetings, making Introductions, Small Talk, Meeting Etiquette and Telephone Etiquette) Video Self-assessment Review Audience Adaptation Planning and Preparing Video Self-assessment Review  INTERCULTURAL COMMUNICATION SKILLS In the multicultural business world of today, mastering intercultural communication skills is essential for success. Depending on how you approach your intercultural communication, it may bring you closer or push you away from your counterparts forever. We customize intercultural communication skills programs to suit your specific business needs. (1 to 2 days) Intercultural Communication – Country Specific   Business Culture – Country Specific   Intercultural Management Skills   Intercultural Negotiation Skills   Intercultural Selling Skills        READING BODY LANGUAGE Learn how to “speak” and “listen” to the most universal language of all – body language. (1 day) Introduction and Creating The Context   Personal Impact - Video Role-play   Body Language, Gestures and Facial Expressions   Video Role-play Review   Vocal Qualities   Understanding the Motivations Behind The Behaviors – The Psychology of Nonverbal Communication   Final Video Role-play & Review