Acquire the practical skills of coaching. (3 days)

  DAY 1
  Introduction to Coaching
  The Core Coaching Principles
  The Coaching Relationship
  The Coaching Process
  The Coaching Conversation
  Coaching Skills Assessment
  Review & Summary of Key Learnings from the Day
    DAY 2
  Coaching Conversation Practice (Continued)
  The Coaching Manager
  Handling Different Coaching Situations
  Coaching Skills
  Coaching Conversation Practice (Continued)
  Review & Summary of Key Learnings from the Day
    DAY 3 (Usually 3 to 4 weeks after days 1 and 2)
  Recap of Key Learnings from Days 1 & 2
  Review of Applications On-the-job
  Sharing & Exchanging Coaching Experiences
  Practice & Reinforcement of Skills
  Action Plans & Building A Team of Coaches
     


Acquiring the practical skills of inspiring others to take positive action. (2 days)
  DAY 1
  Introduction & Scene Setting
  The Influencing Model – Understanding Own Style
  The “Push Approach” – The Persuasive Style
  The “Push Approach” – The Assertive Style
  Conflict Management Strategies
  Persuasion Skills Assessment
  Review & Summary of Key Learnings from the Day
    DAY 2
  Review of Day 1
  The “Pull Approach” – The Visionary Style
  The “Pull Approach” – The
  Exploring On-the-job Applications
  Review & Summary of Key Learnings from the Day
  Action Plans & Conclusion
     


Increase your awareness of common team problems that may need attention and learn how to provide safe alternatives, which are mutually acceptable to the parties and the organization. (1 to 2 days)

  Introduction & Context
  Dealing with Conflict
  Effective Communication Across Differences
  Cross-cultural Etiquette
  Managing Emotional Hijacks
  Creating an Effective Atmosphere for Conflict Resolution
  Generating Options
  Making Mutual Benefit Agreements (MBAs)
  Review & Summary of Key Learnings from the Day
  Action Plans & Conclusion
     


Develop your communication skills to achieve time- and cost-effectiveness at meetings and learn how to enhance the meetings’ success with quality meeting management and participation. (1 day)

  Conducting a Meeting (Video Role-Play)
  Organizing Effective Meetings
  Types of Meetings
  Working with Open and Hidden Agendas
  Asserting your Role at a Meeting
  Meeting Etiquette
  Listening Skills
  Review & Summary of Key Learnings from the Day
  Action Plans & Conclusion
     


By adopting a simple performance-based approach to link key performance expectations to questions, answers and assessments, this program will equip you to hire employees for positions in which performance makes a substantial difference. (1 to 2 days)

  Strategic Interviewing Skills
  Principles of Effective Interviewing
  The Interview Process
  Application Session
  Designing a Checklist - "What Are You Looking For?"
  Developing Questions & Designing a Questionnaire
  Assessing Visual and Verbal Expressions
  Application Session
  Feedback and Review
     


How to manage the appraisal process and conduct appraisal interviews in a way that inspires people to adopt positive changes.
(2 days)

  DAY 1
  Principles of Effective Performance Appraisal – A Process
  The Performance Planning Meeting - Video Role-Play
  The Performance Execution Phase - Motivation
  The Manager as Coach
  Role-Play Review
  Review & Summary of Key Learnings from the Day
    DAY 2
  Review of Day 1
  The Midterm Appraisal – Video Role-Play
  The Performance Assessment Phase
  The Impact of Non-Verbal Communication - Review
  The Performance Review Meeting – Video Role-Play & Review
  Key Learnings from the Day & Action Plans
     


How to create good office relations and achieve individual's and business' objectives by communicating more effectively. (1 to 2 days)

  Communication Styles & Pacing Skills
  Video Role-play
  Transactional vs. Developmental vs. Strategic Communications
  The Impact of Non-verbal Communication
  Communicating Across Difference
  Role-play Review
  Protocol & Etiquette for Good Relations
  Communication Activity
  Developing Messaging Strategies
  Case Study
  Attending & Following Skills
  Reflecting Skills
  High Quality Feedback
  Role-play & Review
     

Reducing distress and increasing joy: optimizing personal performance in challenging times. (1 to 2 days)

  Why We Experience Stress
  Healthy Stressors, Dangerous Stressors
  The Physiological Impact of Stress
  De-Stressing – Activities for Reclaiming Creative Energy
  Boosting Brain Power – Easy Ways to Improve Brain Function
  Nutritional Intake for Balance, Energy and Calm
  Identifying Personal Barriers to Success
  Debugging Our Personal Operating System
  Losing Our Limitations: Raising Immunity to Stress
  Strategies for Enhancing Personal Success