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Acquire
the practical skills of coaching. (3 days)
DAY
1
Introduction
to Coaching
The
Core Coaching Principles
The
Coaching Relationship
The
Coaching Process
The
Coaching Conversation
Coaching
Skills Assessment
Review & Summary
of Key Learnings from the Day
DAY
2
Coaching
Conversation Practice (Continued)
The
Coaching Manager
Handling
Different Coaching Situations
Coaching
Skills
Coaching
Conversation Practice (Continued)
Review & Summary
of Key Learnings from the Day
DAY
3 (Usually 3 to 4 weeks after days 1 and 2)
Recap
of Key Learnings from Days 1 & 2
Review
of Applications On-the-job
Sharing & Exchanging
Coaching Experiences
Practice & Reinforcement
of Skills
Action
Plans & Building A Team of Coaches
Acquiring
the practical skills of inspiring others to take positive
action. (2 days)
DAY
1
Introduction & Scene
Setting
The
Influencing Model – Understanding Own Style
The “Push
Approach” – The Persuasive Style
The “Push
Approach” – The Assertive Style
Conflict
Management Strategies
Persuasion
Skills Assessment
Review & Summary
of Key Learnings from the Day
DAY
2
Review
of Day 1
The “Pull
Approach” – The Visionary Style
The “Pull
Approach” – The
Exploring
On-the-job Applications
Review & Summary
of Key Learnings from the Day
Action
Plans & Conclusion
Increase
your awareness of common team problems that may need attention
and learn how to provide safe alternatives, which are mutually
acceptable to the parties and the organization. (1 to 2 days)
Introduction & Context
Dealing
with Conflict
Effective
Communication Across Differences
Cross-cultural
Etiquette
Managing
Emotional Hijacks
Creating
an Effective Atmosphere for Conflict Resolution
Generating
Options
Making
Mutual Benefit Agreements (MBAs)
Review & Summary
of Key Learnings from the Day
Action
Plans & Conclusion
Develop
your communication skills to achieve time- and cost-effectiveness
at meetings and learn how to enhance the meetings’ success
with quality meeting management and participation. (1
day)
Conducting
a Meeting (Video Role-Play)
Organizing
Effective Meetings
Types
of Meetings
Working
with Open and Hidden Agendas
Asserting
your Role at a Meeting
Meeting
Etiquette
Listening
Skills
Review & Summary
of Key Learnings from the Day
Action
Plans & Conclusion
By adopting a simple performance-based approach to link key performance expectations to questions, answers and assessments, this program will equip you to hire employees for positions in which performance makes a substantial difference. (1 to 2 days)
Strategic Interviewing Skills
Principles of Effective Interviewing
The Interview Process
Application Session
Designing a Checklist - "What Are You Looking For?"
Developing Questions & Designing a Questionnaire
Assessing Visual and Verbal Expressions
Application Session
Feedback and Review
How
to manage the appraisal process and conduct appraisal interviews
in a way that inspires people to adopt positive changes. (2 days)
DAY
1
Principles
of Effective Performance Appraisal – A Process
The
Performance Planning Meeting - Video Role-Play
The
Performance Execution Phase - Motivation
The
Manager as Coach
Role-Play
Review
Review & Summary
of Key Learnings from the Day
DAY
2
Review
of Day 1
The
Midterm Appraisal – Video Role-Play
The
Performance Assessment Phase
The
Impact of Non-Verbal Communication - Review
The
Performance Review Meeting – Video Role-Play & Review
Key
Learnings from the Day & Action Plans
How
to create good office relations and achieve individual's
and business' objectives by communicating more effectively.
(1 to 2 days)
Communication
Styles & Pacing Skills
Video
Role-play
Transactional
vs. Developmental vs. Strategic Communications
The
Impact of Non-verbal Communication
Communicating
Across Difference
Role-play
Review
Protocol & Etiquette
for Good Relations
Communication
Activity
Developing
Messaging Strategies
Case
Study
Attending & Following
Skills
Reflecting
Skills
High
Quality Feedback
Role-play & Review
Reducing
distress and increasing joy: optimizing personal performance
in challenging times. (1 to 2 days)
Why
We Experience Stress
Healthy
Stressors, Dangerous Stressors
The
Physiological Impact of Stress
De-Stressing – Activities
for Reclaiming Creative Energy
Boosting
Brain Power – Easy Ways to Improve Brain Function
Nutritional
Intake for Balance, Energy and Calm
Identifying
Personal Barriers to Success
Debugging
Our Personal Operating System
Losing
Our Limitations: Raising Immunity to Stress
