PAULA MARCONDES : Principal Consultant and Facilitator Paula is a dynamic facilitator, coach and speaker, whose contagious enthusiasm and positive outlook motivate the audience, instilling in them the overwhelming desire to become more of who they are. Paula has extensive experience counseling and training CEOs, senior management executives and managers in corporate messaging and management, communication and life skills. Clients she has trained include ABN Amro Bank, Avaya, Alcatel, ChevronTexaco, Citibank, Dresdner Bank, Dell Computers, ExxonMobil, Finatiq – Bank of Singapore, Franklin Templeton, HDB, Hewlett Packard, MINDEF, Singapore Airlines, Singapore Power and TNT International Express. Before founding ACT Training International in 1997, Paula worked as an in-house counsel for The General Electric Company of Singapore and for Richco Commex Ltd. In this role, she set up/managed the legal departments of both companies and provided negotiation and contract management skills to their executives and managers. She holds a Certificate in Training Management from the Productivity and Standards Board of Singapore (PSB), an LL.B Intermediary from the University of London and a Law Degree from the University of Sao Paulo, Brazil. She is also an accredited consultant of the Team Management Systems (TMS) of Australia and a member of the Singapore Institute of Management (SIM), Singapore Training and Development Association (STADA) and International Coaching Federation (ICF). Paula’s personal commitment as a facilitator and speaker is to help create the magic of personal transformation. This is what a participant in one of her courses had to say about her: “Paula is an extremely dynamic and dedicated professional. She takes everything seriously, is very passionate about her job and does not compromise on standards. I had lots of fun and learnt a lot. Thank you.” JENNIFER GRAHAM : Consultant, Coach & Head Trainer (South East Asia) With a background in Communication, Education and Language studies, Jennifer is uniquely positioned to present our Communication and Management Development programs. Clients she has trained include Alcatel, Ciba Chemicals Specialty, Citrix Systems, Club Med, Citigroup, Chevron Oronite, Deutsche Bank, Dell Computers, Franklin Templeton Investments, Housing Development Board of Singapore, JP Morgan Chase Bank, Schroder Investments, SAP, Singapore Airlines, Singapore Ministry of Defence, Nanyang Technological University, Singapore Institute of Management, Swiss Reinsurance Company and UBS. Jennifer has experience coaching and training senior management executives and managers in communication skills. She combines and in-depth knowledge of her subject matter, with an enthusiastic and lively form of presentation and a genuine awareness of the importance of a motivated, aligned and well-equipped team. Born and educated in Australia, Jennifer obtained a Bachelor of Arts (With Distinction) from the University of Southern Queensland. Her undergraduate studies covered areas as diverse as organizational communication, mass media, linguistics, communication planning, Indonesian language and literature studies. She followed her degree with a post-graduate diploma in Education and has had a successful 13-year career as an educator in both Australia and Singapore. With ACT Training, Jennifer travels throughout the region speaking, facilitating training programs and running management retreats. A nine-year resident of Singapore, she is well aware of the potential and challenges of operating in a multi-cultural business environment. She is an accredited Consultant of Team Management Systems in Australia. JANVIN KAUR SIDHU : Consultant, Coach & Trainer Janvin Kaur Sidhu is a passionate, dynamic and caring facilitator with a natural penchant for motivating and inspiring growth and change in people. Janvin specializes in Presentation Skills and in other corporate training programs such as Business Writing, Customer Service, Leadership Commanding Skills, Strategic Interviews, Personal Effectiveness, Interpersonal Communication Skills and Personal & Professional Messaging. Janvin's overall experience includes Advertising & Public Relations, Marketing & Communications, Client Management, and Event Management. She worked in Singapore for local and international organizations in the capacity of Marketing & Business Development Executive planning and overseeing the implementation of Marketing & Promotional projects and publications. Serving organizations on a local and regional level, her client list includes Toppan Forms, LG Electronics, SK Telecom, Southern Bank, Public Bank and UOB Bank. Clients she has trained include Aspect Software, Singapore Airlines, Deutsche Bank, Dell Asia Pacific, Ministry of Defence of Singapore, Deutsche Bank, Club Med, MTU Asia, McGraw-Hill Group of Companies, Schroders, Toyota and the Singapore Institute of Management. Her linguistic abilities have been an asset to good interpersonal skills with people from all ranks and walks of life. Apart from having an impeccable command of the English language, which gives her the ability to articulate herself and give presentations eloquently and passionately, Janvin speaks Malay, Punjabi, Hindi and passable Chinese. Janvin has a Bachelor of Arts & Social Science Degree, majoring in Economics and Political Science from the National University of Singapore. She has enjoyed her pre-university days with local top schools - Temasek Junior College and Tanjong Katong Girls School. Janvin is also an accredited Consultant of Team Management Systems in Australia and has successfully implemented profiles such as the Team Management Profile and Opportunities and Obstacles Quotient for clients. With ACT, Janvin travels extensively around the region facilitating workshops for participants from diverse backgrounds and cultures. CRISTINA RODENBECK : Consultant, Coach & Trainer Cristina is an experienced communicator. She has 11 years of solid experience in Advertising, having worked for two of the top agencies in the world, Ogilvy & Mather and Leo Burnett. During these 11 years she has worked with top blue-chip multinational clients (Philip Morris, Unilever, Coca-Cola, Kodak, IBM, Kraft Jacobs Suchard, AMEX, Mattel, Hutchison Whampoa Limited, amongst many others) in three different markets: Brazil, Europe and Asia. After being a brand steward of important global brands in three totally different markets and cultures, she acquired a unique working experience. Understanding each culture in-depth, their differences and their specific needs is her strength and these qualities are seen in her training style. After many years of presenting campaigns, doing research and selling ideas to her clients Cristina masters Powerful Presentations training workshops. Cristina holds a bachelor's Degree in Mass Communications with an emphasis in Advertising from Fundação Armando Álvares Penteado. She started her career in Brazil's key business market, São Paulo with Ogilvy & Mather after an award winning graduation team work presentation done for the Agency and their Client, Seagram Company Limited. CAROL YAU : Facilitator, Consultant & Coach (Based in Hong Kong) Carol is a passionate and dedicated training consultant. Her training sessions are relevant and upbeat due to Carol’s flexible, creative and interactive delivery style. She enjoys asking stimulating questions, facilitating action-learning activities and using real-life business examples that she brings with her from her experience working in the international marketing arena in HK and China. Before joining ACT Training, Carol oversaw the training division of Re Young International (HK) Company Limited, an international marketing company, where she was responsible for organizing, designing and delivering training workshops for distribution partners and internal staff in Hong Kong and Mainland China. She was based in Shanghai. Hong Kong born and schooled, Carol completed her Bachelor of Arts (Hons) in Communication at Western Michigan University in the USA. She was selected for membership by Lambda Pi Eta, The National Communication Association Honor Society, and the Golden Key National Honor Society, in recognition of outstanding scholastic achievement and excellence. Carol is fluent (speaking and writing) in English, Cantonese and Mandarin. She is also a certified Professional Make-up Artist and Stylist. She believes every human being can learn to become more of who they are if only they have the positive mindset to do so. Here is what a participant has said about Carol: “Carol's special points of view lead us to a better understanding of the topic. Her passionate, creative, vivid and interactive training style stimulates our interests and we never feel bored in her class.” ~ Vinny Wen, Assistant to Director, Product Specialties, Distribution Company KEUNHAE PARK : Consultant, Coach & Trainer Keunhae is a passionate teacher, trainer and facilitator. Born in South Korea, she has a natural talent for understanding and bridging the gaps between Western and Asian thinking, communication and management. Keunhae is spontaneous, open-minded and highly flexible in adapting to new environments and helping others do the same. Prior to joining ACT, Keunhae has worked as a high-school teacher and facilitator for foreigners in Korea for more than 10 years. During that period, she honed her skills to help Koreans integrate with the global community and foreigners feel more comfortable in the local environment. Her facilitation style encourages active participation and open communication. Keunhae's students and clients have praised her sensitivity on understanding their needs and addressing them in a natural, positive way. More than half of her clients come through referrals from existing clients. Educated in South Korea, Keunhae graduated with top distinction from the Kyungbook National University Teachers' College. She was awarded special teachers' scholarship for four consecutive years, and was selected as university representative for teacher internship. She has also conducted training for university freshmen in conjunction with the YMCA. During her stint as a high school teacher, Keunhae received the Government prize for top performing teacher. Keunhae speaks Korean, English and German fluently and passable Chinese. On a personal level, Keunhae's marriage to a German has sharpened her understanding of the cultural divide between Asia and the West, as well as ways of smoothly overcoming differences in communication, style or mindset. Their cross-cultural experiences and lessons learned have been featured extensively in the Korean media, including national television (KBS). MARIA PAULA HANMER : Consultant, Coach & Trainer Maria Paula is a passionate and dynamic facilitator who has dedicated her professional life to teaching and training. A Graduate from University of Sao Paulo, Brazil, with a Bachelor degree in Geography and a Teaching degree, she has extensive experience in teaching at different kinds of schools and age groups. She worked for three years making presentations on the state cultural and educational TV in Sao Paulo, participating in two projects: one consisted of a pioneering live program where she answered phone-in questions on Geography. The other project was based on a two hour lesson where she participated in all stages from designing the strategy, preparing the content, presenting and editing the programs. Maria Paula also has a certificate in Accounting and her overall experience includes the financial areas. She was a sole partner and manager of an Accounting Office in Sao Paulo for several years where she developed skills in management, motivating and training her staff as well as in designing and implementing special evaluation methods and procedures for her company as well as for the clients. She worked as a Financial Consultant for several companies from a variety of industries, including Boston Consulting Group, P & O and Accor. She also advised a number of companies at the leading edge of Brazilian fashion, some of which now have an international presence - G, Reinaldo Lourenco and Alice Capella. This experience enables her to have a broad view of the different issues within a company allowing her to put into action practical aspects in a training program. Born, educated and having worked mostly in Brazil, she has also lived in Curacao, Taipei, Amsterdam and now in Seoul. The experience of living abroad gives her the opportunity to know different people and appreciate the richness of their culture and history. SACHIYO KAWASAKI : Consultant, Coach & Trainer Sachiyo is an enthusiastic consultant, facilitator, and coach. Sachiyo firmly believes in unlimited potential of individuals for self-growth. She works with groups and individuals in order to achieve better business results and personal development through experiential learning. She has taught a wide range of workshops and seminars dealing with communication, meeting facilitation, managing change, leadership training, and life design. Sachiyo is an outstanding communicator in written and spoken Japanese, English, and Spanish. Sachiyo is a registered Industrial Counselor (Japan), Co-active Coach (CTI Japan), and Supervisor (coach) of Inter-vision's Self Expanding Program (Japan). Sachiyo is also a qualified user of MBTI as well as accredited consultant of Team Management Systems (Australia), which enables her to use Team Management Profile, Team Performance Profile, Linking Skills, QO2, and Window on Work Values. Sachiyo is a certified ESL teacher from the American-Guatemalan Institute of Culture, Guatemala. Sachiyo holds a BA in History from Bethel College, Kansas, U.S.A. and also attended Master's Program in Sociology with an emphasis on Cross-cultural Leadership Studies of Azusa Pacific University, California, U.S.A. Sachiyo comes from both the educational and business background in cross-cultural settings. Prior to establishing herself in the consulting and coaching world in 2003, Sachiyo had 20 years of successful career with a North American forest product manufacturer. Sachiyo was the Representative Director in Tokyo from 1983 to 2003. In this position, she managed the Japanese sales office as well as the joint-venture partnerships. During the 1970's through the early 1980's, she was a teacher of English as a Secondary Language (ESL) and sociology in private bilingual schools in Central America. Sachiyo's cultural and linguistic sensitivity was well proven in her business career, in which she successfully interfaced with culturally and professionally diverse groups of people. ANA CHRISTINA LOPES : Facilitator, Consultant & Coach (Based in The Netherlands) Ana Christina is an energetic and versatile consultant who faces challenges as opportunities for evolution and self-motivation. Being a vivid advocator of knowledge creation, Ana Christina views group interaction as fundamental requirement for knowledge sharing, one of the major competitive resources within organizations. Not only is she an inspiring consultant whose extensive experience in different industries provides her with a broad view about organizational cultures but she is also a remarkable example of an individual with unquestionable interpersonal and negotiation skills. Before joining ACT Training in The Netherlands, Ana Christina had worked for 20 years in the educational, financial and telecom markets, having skillfully managed complex projects involving large corporations worldwide, with focus on Derivatives, Structured, Trade, Corporate and Project Finance. Born in Brazil, Ana Christina's experience in finance started with Banco Holandes Unido (ABN) in Rio de Janeiro, leading her to Europe, where she was based for many years while working for ABN AMRO Bank, Arbitral Finance and Banco do Brasil in Amsterdam. Having joined NORTEL Networks in Sao Paulo, Ana Christina was once again positioned in Brazil, although constantly involved with large multinationals in Latin America, USA and Europe. Her various management positions throughout her career path have provided her with elements that point to the undeniable and powerful combination of interaction, multi-cultural expertise, diversity and, above all, knowledge sharing as complementary tools for high achievement in a global economy. Ana Christina holds a Bachelor of Arts in Portuguese, English and Literature from the Universidade Federal Fluminense (Brazil), Executive M.B.A with honours - magna cum laude - from the European University (The Netherlands), M.B.A. with IBMEC (Brazil), besides various certificates for extensive courses including International Affairs at UC Berkeley (USA), The International Finance System at the Institute of World Affairs (USA) and Project Finance with DC Gardner (USA). MARGO LOCKHART : Senior Facilitator - Australia & New Zealand "Margo is a rare individual who possesses in equal measure a depth of experience, warmth of character and skill in engagement. A combination which makes her a powerful catalyst for leadership growth in the people she works with." Andrew Donovan, Director, TBL Australia Ltd Margo Lockhart is a highly regarded facilitator and designer with an excellent reputation for developing trust and rapport in the working environment. Her extensive experience in program design, implementation and presentation in organisations such as AXA, The Body Shop Australia, the ANZ and National Banks, The Brotherhood of St Laurence, Executive Homes and Leadership Management Australia has established her as an effective and professional facilitator of change and development in the workplace. With an academic background in education, counseling and organisational dynamics, Margo brings a disciplined and reflective focus to her personal development work. Margo's extensive experience in the area of corporate ethics includes chairing the Ethics Committee at The Body Shop. Her current work in leadership development involves establishing and managing an in-house coaching program involving 80 managers at two different levels at AXA Australia. Margo has a particular interest in work/life balance and designed a series of outstanding programs that enable organizations to increase awareness of the impact of strained work/life balance on business and personal performance. Style and Focus Margo balances her natural energy and enthusiasm with a well developed method of reflection and human warmth. On a one-on-one basis, Margo quickly and easily establishes rapport and respect with clients. Her facilitation style is collaborative, interactive, open and honest. Her concern at all times is to "connect" with her clients in a meaningful and genuine way. Aside from applying the fundamental training principles of catering to different learning styles, the principles Margo uses to guide her training design and implementation are that effective training is interactive, fun, and geared towards clearly defined outcomes. 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