ACT TRAINING INTERNATIONAL PTE LTD Executive Workshop Series Hong Kong 2008 Calendar Date Program Title & Description Fees March 6-7 Powerful Presentations™ Powerful presentations have a purpose, a structure and are delivered with passion, with the aim of inspiring the audience to take action. Participants will learn to develop a messaging strategy, clarify their purpose, build their presentation structure following a simple model and ultimately deliver dynamic and interactive presentations with confidence, passion and impact. At Powerful Presentations™, you will learn: • To deliver presentations that further the organization’s business objectives and enable them to achieve their personal targets. • To develop credibility and rapport with the audience. • To inspire an audience to “open up” to new ideas and take action. HKD7,500.00 per participant April 17-18 Effective Communication and Interpersonal Skills How well one operates within organizations through communication and interactions determines one’s ability to reduce conflict and increase participation or assistance in obtaining information or completing tasks. The ability to operate well through communication and interactions is especially relevant within today’s complex and competitive business world. It is the foundation on which organizations and careers are built. This program allows you to identify and adapt your communication style to the one of others. Your ability to listen and comprehend the intention and message behind the words used by others will be improved. You will learn about the causes of communication breakdowns and how to bridge them. We will also explore how one person’s behavior can affect a whole roomful of people, and how to choose your words with care for maximum effect, both in person and on the phone. This program includes The Platinum Rule™ Behavioral Style Profiling Instrument. HKD7,600.00 per participant May 29-30 Negotiating for A Successful Outcome Negotiation skills is a life-long competency applicable across a huge spectrum of business and personal situations. Successful negotiations are strategic. Successful negotiators are able to evaluated success by comparing what they got versus what they gave, what they were able to create, and the long-term effect of the negotiation outcome. During this program you will learn the process of negotiation and how to approach it more strategically and you will practice using new skills to create more success for both parties involved — gaining more than what you originally thought possible. HKD7,500.00 per participant July 24-25 Projecting a Professional Image from Inside Out Success in today’s business world is not just about educational achievements or technical ability. Whilst these attributes are important, they cannot exist in a vacuum. Interpersonal skills, confidence, polished manners and personal presentation all contribute to how far we progress in our professional lives. The two-day ‘Projecting a Professional Image from inside Out’ program will equip participants with skills and knowledge which will enable them to develop as well-rounded and highly regarded professionals. Topics include: • Social vs Business Etiquette • Dressing and grooming • Introductions, handshakes and small talk • Cross-cultural etiquette and sensitivities • Dining etiquette • Etiquette for meetings and teleconferencing • Body Language HKD7,500.00 per participant (With optional practical lunch and make-up sessions) August 14-15 Powerful Presentations™ Powerful presentations have a purpose, a structure and are delivered with passion, with the aim of inspiring the audience to take action. Participants will learn to develop a messaging strategy, clarify their purpose, build their presentation structure following a simple model and ultimately deliver dynamic and interactive presentations with confidence, passion and impact. At Powerful Presentations™, you will learn: • To deliver presentations that further the organization’s business objectives and enable them to achieve their personal targets. • To develop credibility and rapport with the audience. • To inspire an audience to “open up” to new ideas and take action. HKD7,500.00 per participant August 21-22 Personal and Interpersonal Effectiveness During this course you will develop your ability to reverse negative internal dialogue, continuously refine and move towards your goals, and apply an effective multi-pathway generation model for overcoming obstacles. This is an essential program for individuals who are prepared to take a definite step towards achieving their full potential both professionally and personally. This program includes the QO2 Personality Profile Instrument from Team Management Systems (TMS) in Australia. This profile is an essential tool in assisting and guiding participants to assess and gain awareness of their existing (1) mood induction, (2) goal setting, (3) expectation management, (4) problem-solving abilities and (5) time-line focus. HKD8,500.00 per participant September 4-5 Powerful Business Writing Powerful Business Writing enables you to achieve your objectives and connect with the reader through any writing style or document by equipping you with the skills, tools and distinctions necessary to: - clarify your message - adapt your message to the reader’s needs and style - remain reader focus and hold his/her attention - adopt language that is correct, appropriate and impactful - prepare memos, letters, reports and proposals that are easy to read, strategic, clear and concise HKD7,500.00 per participant October 16-17 Managing Upset Customers Constructively and Learning from Service Breakdowns Service breakdowns will always occur, no matter how well you do your job. The good news is that service breakdowns are a fantastic opportunity to build customer loyalty and propel the company forward! This is true as long as you know how to manage upset customers and how to get first-hand customer information and use it for improvements in products and services. This seminar enables service interface staff and service supervisors to better manage themselves and upset customers, take control of the situation by being assertive as opposed to being passive / aggressive and learn from mistakes and breakdowns. At this seminar, you will learn: • the hierarchy of customers’ expectations and manage the impact of customers’ expectations have on the perceived level of service • the benefits of superior service to the service providers themselves • to constructively manage upset customers and turn disagreements and challenges to your advantage • to avoid recurrence of service breakdowns and enhance job enjoyment by getting first-hand customer information and using it for improvements in your products and services • to apply customer-focused language • the practical and effective techniques to take control of and shift emotional states • to avoid aggressiveness while being assertive HKD7,500.00 per participant November 6-7 Providing Superior Service Over the Telephone This program is about providing superior service, building relationships with clients, and projecting a positive image for yourself and for the organization on the telephone. Upon completion of the program, participants will be able to: • Project a positive image for yourself and the company on the telephone • Increase job enjoyment and service standards by increasing your connection with your customers • Understand and consistently apply superior service standards on the telephone • Apply simple and effective techniques to control, interrupt and manage telephone calls • Turn around difficult situations and interact with upset callers in a professional and polite manner • Demonstrate good telephone etiquette in the work environment HKD7,500.00 per participant Please note: Due to the nature of the various programs offered, different minimum and maximum class size will apply. Class size and program length is intended to provide crucial time for each participant to assimilate the concepts covered, find clarity about personality aspects and behaviors which they want to “keep” or “change” and develop a clear and measurable development plan. Venue 16/F Cheung Kong Centre, 2 Queen's Road Central, Hong Kong Fee Early registration fee: 10% discount off registration fee for registrations and payment received 1 month prior to scheduled workshop date. Group registration for 3 or more participants registering together: 15% discount off registration fee for registrations and payment received 1 month prior to scheduled workshop date. *Fees include venue, workbook, writing material and 2 breaks. Closing Date 2 weeks before scheduled workshop date or when class is full, whichever is earlier Registration and Payment 1. Upon receipt of your email/fax registration, an acknowledgement will be sent to you. 2. No cancellation or withdrawal will be entertained, however replacements will be allowed. 4. Training venue is subject to change. 5. ACT Training International Pte. Ltd reserves the right to replace assigned workshop facilitator with a suitable and qualified facilitator. 6. Seats will only be confirmed on a first come first served basis and subject to space availability, upon receipt of payment. 7. All cheques/bank drafts must be made payable to “ACT Training International Pte. Ltd”, crossed and marked 'A/C payee only'. Please send your payment with a copy of the registration form. In Hong Kong, please send cheque in HK Dollars to: Executive Series Workshop Registration ACT Training International Pte. Ltd 16/F Cheung Kong Centre, 2 Queen's Road Central, Hong Kong 8. We do not accept payments via credit cards. Payment via wire/telegraphic transfer is available – please contact us for details. 9. To qualify for the early registration fee, payment must reach ACT Training 1 month prior to the scheduled workshop date. All other payment must be received 2 weeks prior to the scheduled workshop date. 10. Program Postponement or Cancellation • ACT Training International Pte. Ltd reserves the right to postpone or cancel the program due to insufficient enrollment or unforeseen circumstances, and a 100% refund will be made. • Postponement of training programs in full or part due to any Act of God, including but not restricted to black-rain warning or typhoon signal number 8 or above being hoisted, will be treated as a postponement, and any outstanding portion of the program will be rescheduled. To register for any of the above courses, please click here to fill out our application form. For these public workshop enquiries or for in-company training enquiries, please contact us or call Tel 2297 2497 (Hong Kong), 6835 3919 (Singapore). All contents copyright by ACT Training International Pte Ltd. All rights reserved.